Privacy Policy
Privacy Policy for LukkiCanada.ca
Effective Date: May 12, 2025
Site https://LukkiCanada.ca ("we," "us," "our") is committed to safeguarding the privacy and confidentiality of our players' personal information in Canada. This Privacy Policy details how we collect, use, disclose, and safeguard your personal data when you access our website and utilize our range of services.
Our operations adhere to the principles of the Personal Information Protection and Electronic Documents Act (PIPEDA) and other pertinent provincial privacy statutes across Canada.
Gathering Personal Information
We accumulate personal information to facilitate your access to our online gambling services, manage your account effectively, process financial transactions, and comply with all necessary legal and regulatory requirements. The categories of personal information we may gather encompass:
Information for identification and contact, such as your full name, birth date, gender, residential address, email address, telephone number, and specifics from official identification documents (like a driver's license or passport) needed for identity verification (KYC) and confirming age.
Financial details, including payment card particulars, banking information, and other related data required for handling deposits and withdrawals.
Details concerning your player account, including your chosen username, password, security validation information, and other data associated with your account.
Records of your wagering and gaming activities, details of funds deposited and withdrawn, and other transactions conducted on our platform.
Technical data, including your device's IP address, browser type and version, time zone settings, operating system, and other technical specifications when you connect to our website.
Data related to your activity on our website and services, such as pages viewed, links clicked, and specifics of your gameplay.
Records of communications exchanged with us, including interactions via customer support channels.
Your stated preferences regarding receiving promotional materials and other communications.
Information available publicly, if relevant for verification processes or the prevention of illicit activities.
We primarily collect personal information directly from you when you register for an account, use our services, or communicate with us. We may also receive data from external entities, such as identity verification agencies, financial institutions, and regulatory bodies, where essential for legal and security purposes.
Utilization of Your Information
We employ your personal information for the following key purposes:
- To establish, maintain, and administer your player account and provide access to our services.
- To execute your financial transactions, including processing both deposits and withdrawals.
- To operate, enhance, and optimize our website and gaming offerings, customizing your experience and analyzing usage patterns.
- To deliver effective customer support and respond to your queries.
- To implement and manage measures promoting responsible gambling, including facilitating limit settings, self-exclusion options, and identifying patterns that may indicate a need for support.
- To protect the security and integrity of our platform and identify and prevent fraudulent or other unauthorized activities.
- To ensure compliance with our licensing obligations, anti-money laundering (AML) regulations, and other applicable legal frameworks in Canada.
- To provide you with information about promotions, bonuses, and our services, based on your marketing preferences (you retain the ability to opt-out at any time).
- To evaluate and mitigate operational and financial risks.
Cookies and Related Technologies
Our website uses cookies and similar technologies to improve your user experience. These small data files stored on your device assist with:
Enabling essential website functionality and secure account access.
Analyzing how our website is used to inform improvements in performance and design.
Supporting targeted marketing efforts on our site and external platforms.
You have the option to manage or decline cookies through your browser settings. However, disabling cookies may impact the functionality and your experience on our website.
Sharing Your Personal Information
We may disclose your personal information to specific third parties, including:
- External service providers who assist us with core functions such as payment processing, identity verification, IT support, and marketing communications. These providers are contractually bound to maintain confidentiality.
- Government bodies, regulatory authorities, and law enforcement agencies when legally obligated or necessary to fulfil our compliance duties, including those related to responsible gambling and anti-money laundering.
- Financial institutions involved in facilitating your transactions.
- Organizations specializing in fraud prevention and identity confirmation.
- Other parties with your explicit consent or when otherwise permitted or required by applicable law.
We do not sell your personal information to any third parties.
Protecting Your Data
We implement robust technical and organizational security measures to shield your personal information from unauthorized access, unintentional loss, alteration, or disclosure. These safeguards include encryption, firewalls, secure infrastructure, and restricted access controls. We also ensure that all personnel and third parties handling personal information are subject to stringent confidentiality agreements.
It is important to acknowledge that no electronic transmission or storage method is entirely impervious to risk. While we employ industry-standard measures to protect your data, we cannot guarantee absolute security.
Retention of Information
We retain your personal information only for the duration necessary to achieve the purposes for which it was collected, including meeting any legal, accounting, or reporting obligations. The length of time we keep specific data may vary depending on its type and the purpose of its use.
Your Rights
Under Canadian privacy laws, you are entitled to certain rights concerning your personal information. These may include the right to access your data, request corrections of inaccuracies, withdraw consent for its use or disclosure (subject to legal limits), and lodge a complaint with the appropriate privacy oversight body in Canada.
To exercise any of these rights, please contact us using the details provided below. We may ask for specific information to verify your identity before processing your request.
Cross-Border Data Transfers
Your personal information may be stored or processed in facilities located outside of Canada. In such instances, your data may be subject to the laws of the jurisdiction where it is located and could be accessible to local government, judicial, or regulatory authorities.
We take steps to ensure that any transfer of personal information outside of Canada aligns with applicable Canadian privacy legislation and that your data receives a comparable standard of protection.
Policy Updates
We may revise this Privacy Policy periodically to reflect changes in our operational practices or legal requirements. Any updates will be posted on our website and will indicate the new effective date. We encourage you to review this policy from time to time.
How to Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please get in touch with us at: